To do this, follow step 7 from the section above.Īdapters that are used in your multiple monitor configuration can cause resolution problems (for example, using a single link DVI adapter when your monitor may have a native resolution higher than that provided by single link DVI). Updating the video drivers can resolve any resolution issues that you may experience. To do this, please visit your video card or video chipset manufacturer for further information. Again, for Dell monitors, you can verify this by reading the Monitor's manual: Also, verify that your video card or video chipset can output at the optimal resolution for your monitors. Verify the optimal resolution of your monitors. These steps can assist you with this issue. Troubleshooting Multiple Monitor Issues on Dell SystemsĪnother issue that you may come across is that your monitors may not display at their maximum or native resolution. Resolution support is also dependent on the monitor's Extended Display Identification Data (EDID) resolution.ĭELL's guide tells pretty much the same as Al_Hill Note: Some resolutions may not be supported and hence will be removed from the Intel Graphics Control Panel. Note: Quad Displays are not supported by the Dell Dock WD15. The maximum resolution will depend on the resolution supported by the monitor and the maximum resolution that is supported by Dell Dock WD15 in dual or triple display configuration. Note: For dual or triple display, you may use mDP, HDMI or VGA to connect your monitor. Table 3: Display Resolutions supported by the docking station using a Passive Cable or Universal Cable without Thunderbolt™ system. Supported Display ResolutionPassive Cable or Universal Cable without Thunderbolt™ SystemSingle Display (maximum resolution)Dual Display (maximum resolution)Triple Display (maximum resolution) Issue5 How to Use and Troubleshoot the Dell Dock WD15 | Dell US I would recommend manually lowering the resolution and adjusting the refresh rates in Windows the best you can to get it working. We are losing a lot of productivity with the lessened visual real-estate.įound the issue its a limitation with the dock itself. The other 2 stay at 1680x1050.Ĭan anyone please advise which cables we would need for a three monitor setup. That said as soon as I connect a mini display port to display port cable for my third monitor it will ONLY display in 680x450 resolution. On my device I have a VGA connected to my main display, an HDMI>VGA adapter connected to HDMI port of dock and can run 2 monitors. We have tried several adapter combos and are in need of guidance. Not everyone has option 2 so we need to know how to make all three monitors work on both setup options.ĭell P2210 Monitors x3 max resolution 1680 x 1050 **(OPTION 1)ĭell P2417H Monitors x3 max resolution 1920 x 1080 **(OPTION 2) These are the two options we have for monitors. Please view the product images marked with a small orange sticker for presence of scuff marks and scratches etc.Our Service Desk environment is rolling out new devices. An option to extend up to two years for an additional fee of R50 p/m is available on request. No warranty on Batteries, Keyboards and LCD Screens. We offer 12 months Warranty on Hard Drives, Motherboards and Ram. Some units will have usual scuff marks and slight scratches from everyday use by previous owners. Please note that all our units are refurbished (second hand) and not brand new. Windows operating systems supported: Windows 10, Windows 10 Education, Windows 10 Education 圆4, Windows 10 Enterprise, Windows 10 Host interface: USB 3.2 Gen 2 (3.1 Gen 2) Type-CĮthernet LAN data rates: 10,100,1000 Mbit/s
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